Topics covered:

• Basic Hospitality Rules

• Cultural and religious service considerations

• Different Styles of Service and Techniques 

• Table Setting and Decoration 

• Differences among China, Glassware, and Flatware 

• Beverage Service - Wine, Cocktails, Coffee, Tea 

• Table Linens and Napkin Folding 

After this lesson, you will be able to:

1. Understand and put into practice the high-end service protocols.

2. Provide the basics of silver service.

3. Increase guest satisfaction.